Return & Refund Policy

Last updated: June 15, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be worn, altered, or washed
• Not be a final sale or clearance item

 

How to Request a Return

To initiate the return process, please contact us at support@gallianoa.shop with your order number and reason for return. We will respond to your request within 1–2 business days with further instructions.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Please note that refunds will be issued through Shopify Payments, and bank processing times may vary. The refund amount will be credited back to the original payment method.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account or contact your credit card company. It may take some time before the refund is officially posted. If you've done this and still haven't received your refund, please contact us at support@gallianoa.shop so we can assist you further.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact us at support@gallianoa.shop and we will guide you through the exchange process.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item. Please keep a record of your return tracking number, as we cannot be responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@gallianoa.shop. We're here to help and look forward to hearing from you.